Returns & Refunds
Returns & Refunds
A thoughtful approach to returns.
We want every Avenoir Boutique purchase to feel right in your space. If something does not work as expected, this page explains how to contact us, request a return and understand the refund process.
Because many of our products are furniture and upholstered seating, certain items may require additional handling. Please review the conditions below before sending anything back.
Please request return authorization before sending an item back.
Items should remain unused, clean and appropriately protected for return.
Refunds are reviewed after the returned item is received and inspected.
Before beginning a return, please make sure your order meets the applicable conditions.
Avenoir Boutique accepts eligible return requests in accordance with the return terms applicable to the order and product. The condition of the item, the timing of the request, shipping circumstances and any product-specific restrictions may affect eligibility.
To begin, please contact support@avenoirboutique.com with your order number, the product you would like to return and the reason for your request. If the product arrived damaged or defective, please include clear photographs of the item and packaging.
Do not ship a return to an address obtained from an old label, carrier record or another source. Our support team will provide the appropriate return instructions when a return is approved.
Four simple stages from request to resolution.
Submit Your Request
Contact our support team with your order number, product information and reason for the return.
Receive Instructions
We review the request and, when eligible, provide return instructions and any information needed to proceed.
Send the Item
Package the product securely and follow the return instructions supplied by our customer care team.
Refund Review
Once the returned item is received and inspected, the applicable refund or resolution is processed.
What condition should a return be in?
Returned merchandise should be in a condition that allows it to be inspected and, where applicable, resold. Furniture and upholstered products should receive particular care during handling and repackaging.
Products should not have been used, altered, assembled in a way that prevents resale, or otherwise damaged after delivery.
Upholstery, fabric and surfaces should be free from stains, odors, pet hair and other signs of use.
Please return included accessories, hardware, cushions, instructions and other components where applicable.
Use suitable protective materials to reduce the possibility of damage during the return journey.
Products returned with damage caused by inadequate packaging, misuse, modification or avoidable handling may not qualify for a full refund.
How refunds are reviewed and processed.
Approved Returns
When a return is approved and the product has been received and inspected, the applicable refund is processed to the original payment method unless another resolution has been agreed upon.
The time required for the refund to appear in your account can vary depending on the payment provider, bank or financial institution.
- Refunds are generally issued after return review.
- The original order information may be required.
- Payment-provider processing times are outside our direct control.
- Any applicable deductions will be communicated where required.
Partial Refunds
In certain circumstances, only a partial refund may be available. This can apply when an item is returned with missing components, damage beyond normal inspection or other conditions affecting its resale value.
If a returned product does not meet the applicable return requirements, our customer service team will contact you regarding the available resolution.
- Missing parts or accessories may affect the refund.
- Damage caused after delivery may affect eligibility.
- Used or altered merchandise may be excluded.
- Unauthorized returns may experience processing delays.
We cannot guarantee the exact date a financial institution will post a refund to your account. If you have received confirmation that a refund was processed but do not see it after the applicable processing period, please contact us first and then your payment provider if necessary.
Damaged or incorrect items
We understand that shipping large or upholstered furniture requires careful handling. If your order arrives damaged, defective or materially different from what you ordered, please contact us as soon as reasonably possible.
To help us investigate the issue efficiently, please keep the original packaging and provide photographs showing the product, packaging, shipping label and any visible damage.
- Keep the product and packaging in their delivered condition.
- Take clear photographs from multiple angles.
- Include your order number in your email.
- Describe what happened and identify the affected item.
- Wait for our instructions before arranging a return.
A few things customers often ask.
Please contact us before sending any product back. This allows us to review eligibility and provide the correct return instructions.
Cancellation requests should be submitted as soon as possible. Once an order has entered fulfillment or shipment, cancellation may no longer be possible and the return procedure may apply instead.
Change-of-mind returns are subject to the applicable return eligibility requirements, product condition requirements and any product-specific exclusions.
Contact us promptly, keep the packaging and provide photographs. Do not discard damaged packaging before the issue has been reviewed.
Approved refunds are generally returned to the original payment method, subject to applicable payment-provider processing procedures.
Return addresses and instructions are provided directly by Avenoir Boutique after a return request has been reviewed. Please do not use an address from an old shipment label.
Need help with a return?
Send us your order number and a short description of the issue. Our customer care team can help you understand the next step.