Shipping Policy
Avenoir Boutique · Shipping Policy
Thoughtful pieces, carefully sent your way.
At Avenoir Boutique, we understand that ordering furniture online is about more than selecting a beautiful design. You also want clarity about preparation, dispatch, delivery, tracking and what to expect when your package arrives. This Shipping Policy explains how orders are prepared and shipped, what may affect delivery times, and what to do if you experience a delivery issue.
Furniture delivery requires a little more care than a standard parcel.
Our products include upholstered chairs, vanity seating, lounge chairs and larger creative seating pieces. Packaging, handling and carrier arrangements may therefore vary according to product size, destination and availability. The most accurate shipping information for your specific purchase is presented during checkout whenever available.
01 · From Order To Door
Four simple stages from confirmation to arrival.
We aim to keep the process clear from the moment your order is placed. While exact timelines can vary, your order generally moves through the following stages.
Order Confirmed
Your order is received after successful checkout. Please review your confirmation and make sure the shipping details are correct.
Preparation
The item is prepared for fulfillment. Larger upholstered pieces may require additional handling and protective packaging.
Dispatch
Once your order leaves our fulfillment process, available tracking information may be provided through your shipping confirmation.
Delivery
Your carrier transports the package to the delivery address supplied during checkout. Carrier schedules may change according to local conditions.
Order Review
After checkout, orders are reviewed for payment, product availability and shipping information. If clarification is required, our team may contact the customer using the information provided with the order.
Preparation
Furniture products require appropriate protective packaging to help reduce the risk of cosmetic damage during handling and transportation. Preparation time can vary according to the product, quantity ordered and fulfillment location.
Dispatch
Once the order is ready for shipment, it is transferred to the applicable shipping service. Customers may receive tracking information when it becomes available.
Transit
Transit time begins after the carrier receives the shipment. Weather, holidays, customs, carrier capacity, remote destinations and other circumstances may affect the actual delivery date.
Delivery
Delivery is made to the address entered at checkout. Please ensure the address is complete and accessible. Customers should monitor tracking updates for carrier-specific delivery instructions.
03 · Delivery Expectations
Made for beautiful rooms. Packed for the journey.
Upholstered furniture has a larger physical footprint than ordinary online purchases. Packaging may therefore include protective materials, reinforced cartons or other measures designed to support safe transportation.
Depending on the product and destination, a shipment may arrive in one package or through more than one shipping stage. Always refer to your order and tracking information for the most current details.
04 · Shipping Overview
What to expect by delivery stage
The following overview explains the main elements that may influence your delivery. Specific rates and estimated delivery information, when available, are shown at checkout.
| Stage | What Happens | What You Can Do |
|---|---|---|
| Order Placed | Your order enters our system after successful payment and checkout. | Check your confirmation email and verify the shipping address. |
| Processing | The item is prepared, checked and packaged for transportation. | Keep an eye on your email in case additional information is required. |
| In Transit | The carrier transports your package through its delivery network. | Use the tracking information provided and monitor carrier updates. |
| Out for Delivery | The local carrier is completing the final delivery stage. | Make sure the delivery location is accessible and monitor the carrier's instructions. |
| Delivered | The carrier records the shipment as delivered to the designated address. | Inspect the package and product promptly after arrival. |
Tracking Email
When tracking information is available, it may be sent to the email address associated with your order. Please check your inbox as well as spam, junk and promotions folders.
Tracking Delays
A tracking number may be created before the carrier's first physical scan. In that case, the tracking page can temporarily show limited information. Please allow time for the carrier system to update.
Carrier Updates
Once a package has entered the carrier network, some delivery information is controlled by the carrier. Estimated dates can change due to operational conditions.
Address Accuracy
Customers are responsible for providing a complete and accurate delivery address. Incorrect, incomplete or inaccessible addresses may result in delivery delays or additional carrier handling.
06 · When Your Order Arrives
Please give your new piece a careful first look.
We recommend inspecting the outer packaging before opening your furniture. If the package appears visibly damaged, photograph the packaging before and during opening.
After opening, inspect the upholstery, frame, legs, base and other visible components. Keep the original packaging until you are satisfied that the product has arrived safely.
If there is a delivery-related issue, contact us promptly at support@avenoirboutique.com with your order number and clear photographs.
07 · Delivery Considerations
A few details that can affect delivery.
Remote Areas
Deliveries to remote, rural or less frequently serviced locations may require additional transit time. Carrier availability can differ by destination.
Weather & Seasonal Conditions
Severe weather, natural events, peak shopping periods and holiday schedules may affect carrier operations and extend delivery times beyond the original estimate.
Customs & International Orders
For international shipments, customs procedures, import requirements, duties, taxes or local fees may apply depending on the destination. Any applicable charges are generally the responsibility of the recipient unless otherwise stated at checkout.
Carrier Delays
Once a package is handed to the carrier, delays caused by carrier network conditions, address issues or circumstances outside our reasonable control may occur.
Multiple Items
If an order contains multiple products, items may not always travel together. Different products can have different fulfillment requirements or shipping arrangements.
Large Furniture
Larger chairs and sofas may require additional handling compared with smaller parcels. Please make sure your delivery location can accommodate the dimensions of the packaged product.
Need help with a delivery?
If you have a question about an existing order, tracking information, an address issue, delivery damage or another shipping concern, our customer care team is here to assist. Please include your order number whenever possible so we can review your request efficiently.