.avenoir-return-page {
width: 100%;
margin: 0;
padding: 0;
color: #292724;
font-family: Arial, Helvetica, sans-serif;
line-height: 1.75;
box-sizing: border-box;
}
.avenoir-return-page .return-container {
width: min(1200px, calc(100% - 40px));
margin: 0 auto;
padding: 0 0 100px;
}
.avenoir-return-page .return-hero {
display: grid;
grid-template-columns: 1fr 1fr;
min-height: 570px;
border-bottom: 1px solid #d9d5cf;
}
.avenoir-return-page .return-hero-image {
position: relative;
min-height: 570px;
overflow: hidden;
}
.avenoir-return-page .return-hero-image img {
width: 100%;
height: 100%;
display: block;
object-fit: cover;
}
.avenoir-return-page .return-hero-label {
position: absolute;
left: 24px;
bottom: 24px;
padding: 11px 16px;
background: rgba(255,255,255,.94);
color: #504b45;
font-size: 9px;
font-weight: 600;
letter-spacing: 1.8px;
text-transform: uppercase;
}
.avenoir-return-page .return-hero-copy {
display: flex;
flex-direction: column;
justify-content: center;
padding: 65px;
}
.avenoir-return-page .return-kicker {
display: block;
margin-bottom: 20px;
color: #8a837b;
font-size: 10px;
font-weight: 600;
letter-spacing: 2.4px;
text-transform: uppercase;
}
.avenoir-return-page .return-hero-copy h1 {
margin: 0 0 25px;
font-family: Georgia, "Times New Roman", serif;
font-size: clamp(50px, 6vw, 78px);
font-weight: 400;
line-height: .98;
letter-spacing: -2.5px;
}
.avenoir-return-page .return-hero-copy p {
max-width: 480px;
margin: 0 0 18px;
color: #6b655d;
font-size: 14px;
}
.avenoir-return-page .return-contact-line {
margin-top: 18px;
padding-top: 22px;
border-top: 1px solid #ddd8d1;
color: #4d4842;
font-size: 12px;
}
.avenoir-return-page .return-contact-line a {
color: #292724;
text-decoration: underline;
text-underline-offset: 3px;
}
.avenoir-return-page .return-summary {
display: grid;
grid-template-columns: repeat(3, 1fr);
border-bottom: 1px solid #d9d5cf;
}
.avenoir-return-page .return-summary-item {
padding: 34px 28px;
border-right: 1px solid #d9d5cf;
}
.avenoir-return-page .return-summary-item:last-child {
border-right: 0;
}
.avenoir-return-page .return-summary-item span {
display: block;
margin-bottom: 9px;
color: #918a81;
font-size: 9px;
font-weight: 600;
letter-spacing: 1.7px;
text-transform: uppercase;
}
.avenoir-return-page .return-summary-item strong {
display: block;
margin-bottom: 7px;
font-family: Georgia, "Times New Roman", serif;
font-size: 22px;
font-weight: 400;
}
.avenoir-return-page .return-summary-item p {
margin: 0;
color: #6c665e;
font-size: 12px;
}
.avenoir-return-page .return-section {
padding: 85px 0;
border-bottom: 1px solid #d9d5cf;
}
.avenoir-return-page .return-section-heading {
display: grid;
grid-template-columns: .45fr 1.55fr;
gap: 60px;
margin-bottom: 50px;
}
.avenoir-return-page .return-section-heading > span {
color: #8b847b;
font-size: 10px;
font-weight: 600;
letter-spacing: 2px;
text-transform: uppercase;
}
.avenoir-return-page .return-section-heading h2 {
max-width: 800px;
margin: 0;
font-family: Georgia, "Times New Roman", serif;
font-size: 44px;
line-height: 1.08;
font-weight: 400;
}
.avenoir-return-page .return-intro-copy {
max-width: 800px;
margin-left: calc(25% + 15px);
}
.avenoir-return-page .return-intro-copy p {
margin: 0 0 17px;
color: #666059;
font-size: 14px;
}
.avenoir-return-page .return-steps {
display: grid;
grid-template-columns: repeat(4, 1fr);
border-top: 1px solid #d9d5cf;
border-bottom: 1px solid #d9d5cf;
}
.avenoir-return-page .return-step {
min-height: 250px;
padding: 30px 27px;
border-right: 1px solid #d9d5cf;
}
.avenoir-return-page .return-step:last-child {
border-right: 0;
}
.avenoir-return-page .return-step-number {
display: block;
margin-bottom: 35px;
color: #b1aaa1;
font-family: Georgia, "Times New Roman", serif;
font-size: 34px;
}
.avenoir-return-page .return-step h3 {
margin: 0 0 11px;
font-size: 15px;
font-weight: 600;
}
.avenoir-return-page .return-step p {
margin: 0;
color: #6d675f;
font-size: 12px;
}
.avenoir-return-page .return-condition-layout {
display: grid;
grid-template-columns: .8fr 1.2fr;
gap: 70px;
align-items: start;
}
.avenoir-return-page .return-condition-image {
height: 510px;
overflow: hidden;
}
.avenoir-return-page .return-condition-image img {
width: 100%;
height: 100%;
display: block;
object-fit: cover;
}
.avenoir-return-page .return-condition-copy h2 {
margin: 0 0 20px;
font-family: Georgia, "Times New Roman", serif;
font-size: 43px;
line-height: 1.08;
font-weight: 400;
}
.avenoir-return-page .return-condition-copy > p {
margin: 0 0 25px;
color: #6c665f;
font-size: 14px;
}
.avenoir-return-page .return-condition-list {
display: grid;
grid-template-columns: 1fr 1fr;
gap: 0 30px;
margin: 30px 0 0;
}
.avenoir-return-page .return-condition-item {
padding: 19px 0;
border-top: 1px solid #dedad4;
}
.avenoir-return-page .return-condition-item strong {
display: block;
margin-bottom: 7px;
font-size: 13px;
}
.avenoir-return-page .return-condition-item p {
margin: 0;
color: #6d675f;
font-size: 12px;
}
.avenoir-return-page .return-highlight {
margin-top: 35px;
padding: 24px 25px;
border-left: 3px solid #292724;
border-top: 1px solid #ddd8d1;
border-bottom: 1px solid #ddd8d1;
}
.avenoir-return-page .return-highlight strong {
display: block;
margin-bottom: 7px;
font-size: 13px;
}
.avenoir-return-page .return-highlight p {
margin: 0;
color: #6d675f;
font-size: 12px;
}
.avenoir-return-page .return-refund-grid {
display: grid;
grid-template-columns: 1fr 1fr;
gap: 0;
border: 1px solid #d9d5cf;
}
.avenoir-return-page .return-refund-card {
padding: 38px;
}
.avenoir-return-page .return-refund-card:first-child {
border-right: 1px solid #d9d5cf;
}
.avenoir-return-page .return-refund-card h3 {
margin: 0 0 15px;
font-family: Georgia, "Times New Roman", serif;
font-size: 28px;
font-weight: 400;
}
.avenoir-return-page .return-refund-card p {
margin: 0 0 14px;
color: #6c665f;
font-size: 13px;
}
.avenoir-return-page .return-refund-card ul {
margin: 18px 0 0;
padding: 0 0 0 18px;
}
.avenoir-return-page .return-refund-card li {
margin-bottom: 9px;
color: #5f5952;
font-size: 12px;
}
.avenoir-return-page .return-note {
margin-top: 28px;
padding: 22px 25px;
border: 1px solid #d9d5cf;
}
.avenoir-return-page .return-note strong {
display: block;
margin-bottom: 7px;
font-size: 12px;
text-transform: uppercase;
letter-spacing: 1px;
}
.avenoir-return-page .return-note p {
margin: 0;
color: #6c665f;
font-size: 12px;
}
.avenoir-return-page .return-damage {
display: grid;
grid-template-columns: 1fr .8fr;
gap: 70px;
align-items: center;
}
.avenoir-return-page .return-damage-copy h2 {
margin: 0 0 20px;
font-family: Georgia, "Times New Roman", serif;
font-size: 43px;
line-height: 1.08;
font-weight: 400;
}
.avenoir-return-page .return-damage-copy p {
margin: 0 0 16px;
color: #6c665f;
font-size: 14px;
}
.avenoir-return-page .return-damage-copy ol {
margin: 25px 0 0;
padding: 0;
list-style: none;
counter-reset: returndamage;
}
.avenoir-return-page .return-damage-copy li {
position: relative;
padding: 15px 0 15px 40px;
border-top: 1px solid #ddd8d1;
color: #5e5851;
font-size: 13px;
counter-increment: returndamage;
}
.avenoir-return-page .return-damage-copy li:before {
content: counter(returndamage, decimal-leading-zero);
position: absolute;
left: 0;
top: 15px;
color: #989087;
font-family: Georgia, "Times New Roman", serif;
}
.avenoir-return-page .return-damage-image {
height: 390px;
overflow: hidden;
}
.avenoir-return-page .return-damage-image img {
width: 100%;
height: 100%;
display: block;
object-fit: cover;
}
.avenoir-return-page .return-faq-list {
border-top: 1px solid #d9d5cf;
}
.avenoir-return-page .return-faq-row {
display: grid;
grid-template-columns: .65fr 1.35fr;
gap: 50px;
padding: 27px 0;
border-bottom: 1px solid #d9d5cf;
}
.avenoir-return-page .return-faq-row strong {
font-size: 13px;
font-weight: 600;
}
.avenoir-return-page .return-faq-row p {
margin: 0;
color: #6b655e;
font-size: 13px;
}
.avenoir-return-page .return-final {
padding: 70px 0 0;
text-align: center;
}
.avenoir-return-page .return-final h2 {
margin: 0 0 16px;
font-family: Georgia, "Times New Roman", serif;
font-size: 43px;
font-weight: 400;
}
.avenoir-return-page .return-final p {
max-width: 680px;
margin: 0 auto 15px;
color: #6b655d;
font-size: 13px;
}
.avenoir-return-page .return-final a {
color: #292724;
text-decoration: underline;
text-underline-offset: 4px;
}
@media (max-width: 900px) {
.avenoir-return-page .return-hero {
grid-template-columns: 1fr;
}
.avenoir-return-page .return-hero-image {
min-height: 430px;
}
.avenoir-return-page .return-hero-copy {
padding: 55px 0;
}
.avenoir-return-page .return-summary {
grid-template-columns: 1fr;
}
.avenoir-return-page .return-summary-item {
border-right: 0;
border-bottom: 1px solid #d9d5cf;
}
.avenoir-return-page .return-summary-item:last-child {
border-bottom: 0;
}
.avenoir-return-page .return-section-heading {
grid-template-columns: 1fr;
gap: 20px;
}
.avenoir-return-page .return-intro-copy {
margin-left: 0;
}
.avenoir-return-page .return-steps {
grid-template-columns: 1fr 1fr;
}
.avenoir-return-page .return-step:nth-child(2) {
border-right: 0;
}
.avenoir-return-page .return-step:nth-child(n+3) {
border-top: 1px solid #d9d5cf;
}
.avenoir-return-page .return-condition-layout,
.avenoir-return-page .return-damage {
grid-template-columns: 1fr;
}
.avenoir-return-page .return-condition-image {
height: 400px;
}
}
@media (max-width: 640px) {
.avenoir-return-page .return-container {
width: calc(100% - 28px);
padding-bottom: 60px;
}
.avenoir-return-page .return-hero-image {
min-height: 320px;
}
.avenoir-return-page .return-hero-copy {
padding: 45px 0;
}
.avenoir-return-page .return-hero-copy h1 {
font-size: 49px;
}
.avenoir-return-page .return-section {
padding: 55px 0;
}
.avenoir-return-page .return-section-heading h2,
.avenoir-return-page .return-condition-copy h2,
.avenoir-return-page .return-damage-copy h2 {
font-size: 34px;
}
.avenoir-return-page .return-steps {
grid-template-columns: 1fr;
}
.avenoir-return-page .return-step {
border-right: 0;
border-bottom: 1px solid #d9d5cf;
}
.avenoir-return-page .return-step:nth-child(n+3) {
border-top: 0;
}
.avenoir-return-page .return-step:last-child {
border-bottom: 0;
}
.avenoir-return-page .return-condition-list {
grid-template-columns: 1fr;
}
.avenoir-return-page .return-refund-grid {
grid-template-columns: 1fr;
}
.avenoir-return-page .return-refund-card:first-child {
border-right: 0;
border-bottom: 1px solid #d9d5cf;
}
.avenoir-return-page .return-refund-card {
padding: 27px 22px;
}
.avenoir-return-page .return-damage-image {
height: 310px;
}
.avenoir-return-page .return-faq-row {
grid-template-columns: 1fr;
gap: 8px;
}
}
Returns & Refunds
Avenoir Boutique · Customer Policy
A thoughtful approach to returns.
We want every Avenoir Boutique purchase to feel right in your space. If something does
not work as expected, this page explains how to contact us, request a return and
understand the refund process.
Because many of our products are furniture and upholstered seating, certain items may
require additional handling. Please review the conditions below before sending anything
back.
Step One
Contact Us First
Please request return authorization before sending an item back.
Step Two
Keep It Original
Items should remain unused, clean and appropriately protected for return.
Step Three
Refund Review
Refunds are reviewed after the returned item is received and inspected.
01 / Return Overview
Before beginning a return, please make sure your order meets the applicable conditions.
Avenoir Boutique accepts eligible return requests in accordance with the return terms
applicable to the order and product. The condition of the item, the timing of the request,
shipping circumstances and any product-specific restrictions may affect eligibility.
To begin, please contact
support@avenoirboutique.com
with your order number, the product you would like to return and the reason for your
request. If the product arrived damaged or defective, please include clear photographs
of the item and packaging.
Do not ship a return to an address obtained from an old label, carrier record or another
source. Our support team will provide the appropriate return instructions when a return
is approved.
02 / The Return Process
Four simple stages from request to resolution.
01
Submit Your Request
Contact our support team with your order number, product information and reason for
the return.
02
Receive Instructions
We review the request and, when eligible, provide return instructions and any
information needed to proceed.
03
Send the Item
Package the product securely and follow the return instructions supplied by our
customer care team.
04
Refund Review
Once the returned item is received and inspected, the applicable refund or resolution
is processed.
What condition should a return be in?
Returned merchandise should be in a condition that allows it to be inspected and,
where applicable, resold. Furniture and upholstered products should receive particular
care during handling and repackaging.
Unused & Unworn
Products should not have been used, altered, assembled in a way that prevents
resale, or otherwise damaged after delivery.
Clean Condition
Upholstery, fabric and surfaces should be free from stains, odors, pet hair and
other signs of use.
Original Components
Please return included accessories, hardware, cushions, instructions and other
components where applicable.
Protected Packaging
Use suitable protective materials to reduce the possibility of damage during the
return journey.
Important
Products returned with damage caused by inadequate packaging, misuse, modification
or avoidable handling may not qualify for a full refund.
03 / Refunds
How refunds are reviewed and processed.
Approved Returns
When a return is approved and the product has been received and inspected, the
applicable refund is processed to the original payment method unless another
resolution has been agreed upon.
The time required for the refund to appear in your account can vary depending on the
payment provider, bank or financial institution.
- Refunds are generally issued after return review.
- The original order information may be required.
- Payment-provider processing times are outside our direct control.
- Any applicable deductions will be communicated where required.
Partial Refunds
In certain circumstances, only a partial refund may be available. This can apply when
an item is returned with missing components, damage beyond normal inspection or other
conditions affecting its resale value.
If a returned product does not meet the applicable return requirements, our customer
service team will contact you regarding the available resolution.
- Missing parts or accessories may affect the refund.
- Damage caused after delivery may affect eligibility.
- Used or altered merchandise may be excluded.
- Unauthorized returns may experience processing delays.
Refund timing
We cannot guarantee the exact date a financial institution will post a refund to your
account. If you have received confirmation that a refund was processed but do not see it
after the applicable processing period, please contact us first and then your payment
provider if necessary.
Damaged or incorrect items
We understand that shipping large or upholstered furniture requires careful handling.
If your order arrives damaged, defective or materially different from what you ordered,
please contact us as soon as reasonably possible.
To help us investigate the issue efficiently, please keep the original packaging and
provide photographs showing the product, packaging, shipping label and any visible
damage.
- Keep the product and packaging in their delivered condition.
- Take clear photographs from multiple angles.
- Include your order number in your email.
- Describe what happened and identify the affected item.
- Wait for our instructions before arranging a return.
04 / Common Questions
A few things customers often ask.
Can I return an item without contacting you first?
Please contact us before sending any product back. This allows us to review eligibility
and provide the correct return instructions.
Can I cancel my order after placing it?
Cancellation requests should be submitted as soon as possible. Once an order has
entered fulfillment or shipment, cancellation may no longer be possible and the return
procedure may apply instead.
What if I changed my mind?
Change-of-mind returns are subject to the applicable return eligibility requirements,
product condition requirements and any product-specific exclusions.
What if my package arrives damaged?
Contact us promptly, keep the packaging and provide photographs. Do not discard damaged
packaging before the issue has been reviewed.
How will I receive my refund?
Approved refunds are generally returned to the original payment method, subject to
applicable payment-provider processing procedures.
Where should I send my return?
Return addresses and instructions are provided directly by Avenoir Boutique after a
return request has been reviewed. Please do not use an address from an old shipment
label.
Need help with a return?
Send us your order number and a short description of the issue. Our customer care team can
help you understand the next step.
support@avenoirboutique.com
